This page lists our forthcoming webinars. Please check back regularly as this page is constantly updated with new webinars and new speakers and themes are added daily.
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Upcoming webinars filtered by subject: Digital, Media and Communications
This webinar addresses the challenge of meeting customer and consumer expectations in Scotland for all those seeking to pre-empt, engage with, resolve or dispute complaints. In the data, digital and increasingly ‘open’ age, consumers – whether of public services or private goods - have a power never previously known. A core challenge for all organisations therefore is retaining customer and consumer trust by preventing complaints and dissatisfaction before they arise, dealing effectively with them when they do and using the complaints experience to reshape services, products and relationships with consumers in future.
Tue 13th Jul 2021