MacKay Hannah

Terms & Conditions

Bookings and payment

Your booking constitutes a legally binding agreement.

Invoices are due for immediate payment and should be paid prior to the event.

MacKay Hannah cannot be held responsible for any individual failing to get appropriate authorisation prior to booking and any individual making a booking will be held personally responsible for payment should their organisation fail to pay for this reason.   

If you book at one of our reduced cost delegate rates, and you are unable to prove your eligibility, you will be charged/invoiced the difference between that rate and the appropriate rate for your sector plus an administration fee of £50 +VAT.

If you cannot attend the conference and have ordered conference papers, these will be sent to you after the event, provided your payment has been received.

MacKay Hannah cannot be held responsible for the non-arrival of confirmation and registration information.

Offers and Discounts

Bookings made under the Early Bird Discount offer must be submitted and paid for, on or in advance of the Early Bird Discount deadline date, to qualify for that rate.  

Early Bird Discounts do not apply to all delegate rates and vary on a conference by conference basis. 

From time to time, offers or discounts run simultaneously. Please note that only one offer or discount can be applied to any single booking. 

From time to time, special offers may be applied to individual conference rates for a limited period only. Again, only one discount can be applied to any single booking.  Such discounts are not applicable to any bookings already made, ie you cannot cancel an existing booking and then re-book in order to qualify for the discounted rate. 

Free to attend events

Where a conference is free to attend, failure to attend the conference, once registered, will incur a £25 charge though substitute delegates can be sent.  Cancellations can be made in writing up to 14 days prior to the event and the non-attendance charge will not be applied.  If you cancel less than 14 days before the event, you should arrange to send a substitute delegate but if you cannot send a substitute or that substitute fails to attend, then the £25 charge will apply.


Cancellations must be made in writing by post or email.

A 25% administration charge will be applied to any booking cancelled on or more than 14 days before the event.

No refunds will be given for any cancellation made less than 14 days before the event, whatever the reason, but substitute delegates are welcome. 


Refunds will only be given to cancellations made more than 14 days before the event as per our cancellation terms above.  To qualify for a refund, cancellations must be made in writing by post or email.  
Full refunds for cancellation or non-attendance by delegate(s)  – full refunds will only be made in special circumstances and at the discretion of MacKay Hannah and will be made within 28 working days of request for refund being received.

In the event of the conference being cancelled by MacKay Hannah, a full refund will be made to the delegate/organisation.

In the event of the conference being postponed by MacKay Hannah, we reserve the right to retain the payment until advised by the delegate that they wish to either cancel their place or attend on the rescheduled date.  If the delegate is unable to attend on the rescheduled date (or offer substitute delegate) a full refund will be made to the delegate/organisation within 28 working days.

Payment of Refunds

  1. Payments made by credit or debit card – Your card will be credited with the full amount minus 25% administration charge within 28 working days of request for refund being received.
  2. Payment by BACS transfer – a transfer will be made to the account number provided by the delegate/accounts department/organisation within 28 working days
  3. Payments by cheque – a credit will be made to the bank account of the delegate or organisation within 28 working days

Filming and Photography

We may film or take photographs (including flash photography) at events to be used in publicity and marketing materials, including use on our website.  Your attendance at an event may mean you are featured in such photographs or film and unless you notify us of your objection to this, your consent will be implied.  If you do not wish to be included in any photograph, please notify us prior to the event.

Day of Event Delegate List

All attendees will have their name, job title and company listed on the delegate list which will be  made available to everyone attending the event; this may be used to help facilitate networking amongst delegates, speakers and other attendees.  If you do not wish your name listed on the delegate list, please advise us of this at least 7 days prior to the event.     

Delegate Feedback from Conferences

Feedback from our delegates (both good and bad) is extremely helpful to us in planning future events.  Comments made by delegates may be used in future promotional materials or on our website.  If you do not wish to have any comments attributed to you, please do not identify yourself on the feedback form.

Legal disclaimer

MacKay Hannah assumes no liability for the accuracy of the information appearing on this website.  Content can be deleted or amended at any time without reason or prior notice being given.  

The content and structure of the website is protected by copyright and all rights are reserved.   

Delivery policy

All bookings made online will be processed automatically and delegates will receive confirmation of their booking to their email address together with registration and other details pertinent to the event.

All bookings made offline will be processed as soon as practicable and delegates will receive email confirmation of their booking together with registration and other details pertinent to the event.

Business privacy policy
This privacy policy sets out how MacKay Hannah uses and protects any information that you give MacKay Hannah when you use this website.
MacKay Hannah is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
MacKay Hannah may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:  

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to the event or area(s) of interest identified  

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:  

  • internal record keeping
  • we may use the information to improve our products and services
  • we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • from time to time, we may also use your information to contact you for market research purposes
  • we may contact you by email, phone or post - we may use the information to customise the website according to your interests
  • you can update your details or unsubscribe at any time via our website

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen or unless you tell us otherwise.

We will, for the purpose of the event you have booked for, prepare a delegate list detailing the name, job title and organisation of those attending the event and this delegate list will be made available to those individuals.  We will not include any contact details in that delegate list.  If you do not wish your details included in the delegate list, please contact us at least 7 days prior to the event.  

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.  If you would like a copy of the information held on you please write to MacKay Hannah, Suite 44, Bonnington Bond, 2 Anderson Place, Leith, Edinburgh EH6 5NP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.  We will promptly correct any information found to be incorrect.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.


The views expressed by speakers are representative of their own opinions and cannot in any way be attributed to MacKay Hannah and MacKay Hannah takes no responsibility for the actions of delegates which are based on such views and opinions.

In the event of speakers being unable to attend, or any other circumstances beyond our control which necessitate change, MacKay Hannah reserves the right to alter or amend the conference programme, including speakers and timing, location or any other particulars as appropriate.