MacKay Hannah

Public service delivery: meeting the challenges ahead


Richard Kerley

Professor of Management, Queen Margaret University

Professor Richard Kerley is currently Professor of Management at QMU with a specific interest in public service management. He was previously at the University of Edinburgh and the Scottish Local Authorities Management Centre, University of Strathclyde . He has also been a visiting scholar at Yale University. Before entering academic life, Richard worked in advertising, hospitality and in prison education. He also worked for four different councils, in adult education and then latterly in staff and management development. He is currently also a Non Executive Director and chairs the board of The Audience Business (a not for profit audience development organisation); is a director of the Centre for Scottish Public Policy; Newbattle Abbey College: and the Edinburgh Mela.

Richard is the author of various books, research papers, academic journals and numerous articles in the quality print media. His most recent publications include a book chapter on performance in public services and journal papers on the management of urban car parking and Outcome Agreements in local government. Richard chaired the Scottish Executive Working Party on Renewing Local Democracy; the report of which was published in July 2000 and which was legislated for in June 2004 as the Local Governance Act. He has carried out research projects supported by the Joseph Rowntree Foundation, Scottish Consumer Council, Alcohol Scotland, The Accounts Commission Scotland, Tayside, Edinburgh and Fife Councils, the Association of MBAs and the Scottish Government. He has been engaged in consultancy projects by government; local governments; government agencies; voluntary organisations and trading companies in property development; retail and the law.


Professor James Mitchell

Professor of Public Policy, University of Edinburgh

Completed undergraduate degree at Aberdeen University and doctoral thesis at Nuffield College, Oxford University.  Holds the Chair in Public Policy having previously held Chair in Public Policy in the University of Sheffield (1998-2000) and Chair in Politics in the University of Strathclyde (2000-2013).  Joined the School in April 2013. Interests primarily in territorial politics, public policy and government, political behaviour:

  • multi-level governance and the territorial dimensions of public policy;
  • regionalism and nationalism;
  • and political behaviour with special reference to sub-state levels of government.

Currently working on publications drawn from studies of Scottish independence referendum, Scottish elections, surge in SNP and Green Party membership and public service reform with focus on prevention in public policy and reform of local governance.

EdinburghUni ProfJMitchell

Dr Stephen Moir

Executive Director of Resources, The City of Edinburgh Council

With an annual operating budget of more than £1.3 billion and employing 18,500 people, the City of Edinburgh Council delivers over 700 public services to the people who live in, work in, study in or visit Scotland’s Capital City. As the Council’s Executive Director of Resources since July 2017, Stephen is responsible for the strategic leadership of the Council’s diverse corporate and customer services portfolio covering a direct budget of £170 million and 2,800 people, including: Human Resources (HR); Finance; Procurement; Digital Services; Legal, Audit and Risk; Health and Safety; Strategic Asset Management; Commercial Property; Facilities Management; Customer Contact; Council Tax and Business Rates collection; Welfare Reform and Benefits administration. In addition, Stephen is the Chairman of LPFE Ltd, one of the key governing bodies for the £8 Billion Lothian Pension Fund, for which the Council is the Administering Authority.

In his last role before joining Edinburgh, Stephen was the Chief People Officer for NHS England and head of profession for HR in the NHS, the 5th largest employer in the world. Before NHS England, Stephen was the Deputy Chief Executive of the Yorkshire Ambulance Service NHS Trust and has worked as an executive director for more than 15 years. A HR professional by background, Stephen has worked in a range of roles both within and beyond HR in the NHS, Local Government and the Police Service, at local, regional and national levels in England and Scotland. Stephen has also held a range of non-executive roles, including serving for 6 years as a Board member of the Chartered Institute of Personnel and Development (CIPD). He has also been a Non-Executive Director for the national improvement agencies for both Local Government and the Police Service in England. Stephen is currently the Vice Chair of the University Court at Edinburgh Napier University and is a member of both the Remuneration and Finance and Property Committees of the Institution.

EdinburghCC SSMoir

Adam Lang

Head of Nesta Scotland

Adam leads the work of Nesta in Scotland with a focus on supporting digital, data and technology-driven innovation for social good.

Adam is a member of the Scottish Leaders' Forum as well as the Scottish Government’s AI Strategy Steering Group and sits on the Scotland CAN DO Business Innovation Forum.

Adam joined Nesta after five years as the Head of Policy and Communications for Shelter Scotland, where he was part of both the charity's UK senior leadership team and Scottish directorate leadership team. Prior to this Adam spent several years working in a range of policy, public affairs and strategic communications roles in Scotland across the public, private and civil society sectors.

Adam is currently a member of the Board of Trustees for the Scottish Council for Voluntary Organizations (SCVO) and sits on the Governing Committee for the Association for Scottish Public Affairs (ASPA).

Adam has three young children and spends most of his free time trying to stop them from killing each other. When he gets the chance, he enjoys cooking, reading, the cinema and single malt Islay whisky.

Nesta_UK AdamBalfourLang

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All very relevant and useful, thought provoking ideas to consider in our own service.

Agnes Bell, Eildon Housing Association,
Care of Older People in Scotland 2016