MacKay Hannah

Public service delivery: meeting the challenges ahead


10:00 Chair's opening remarks

Richard Kerley,  Professor of Management, Queen Margaret University

10:05 The purpose and shape of public services: before and after COVID
Professor James Mitchell, Professor of Public Policy, University of Edinburgh
EdinburghUni ProfJMitchell

  • Citizens and services in 2019: Where were we before the clock stopped?
  • Public services and public services delivery post-pandemic
  • Christie Commission principles, long term thinking and finding and replicating excellence 

10:20 Public bodies and public services coping with COVID: what have we learned?
Dr Stephen Moir, Executive Director of Resources, The City of Edinburgh Council
EdinburghCC SSMoir

  • What happened to public bodies and public service delivery in 2020?
  • Public finance, public services and public expectations
  • New demands and new normal: What’s next?

10:35 Public sector innovation and reform: what would ‘building back better’ look like?
Adam Lang, Head of Nesta in Scotland
Nesta_UK AdamBalfourLang

  • What drives and what enables innovation?
  • Placemaking collaboration, co-production, empowering communities
  • Shaping services around people and communities

10:50-11:00 Discussion and Q&A
Richard Kerley, Professor of Management, Queen Margaret University

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I was drawn to the conference because of the good feedback from previous participants. It was a great conference and I enjoyed hearing Gilly (MacMorran) speak.

Charlene Clark, West College Scotland,
Delegate at ACES 2015