MacKay Hannah

Accountability, information and openness in pandemic and beyond

AGENDA

10:00 Chair's opening remarks
Neil Stevenson, Chief Executive, Scottish Legal Complaints Commission
slcccomplaintsStevensonLaw 


10:05  Accessing information during COVID and beyond: What have we learned?
Daren Fitzhenry, Scottish Information Commissioner
FOIScotland

  • The impact of temporary changes to the law and of public body COVID responses
  • Material change or substantially the same?
  • Issues for the longer term – public information and public trust

10:20 Accountability in hard times: A complaints handling perspective
Rosemary Agnew, Scottish Public Services Ombudsman
SPSO_Ombudsman

  • Accountability in public services
  • The relationship between public bodies and citizens
  • Citizens shaping services through to citizens seeking redress: Sustaining trust 

10:35  Openness and decision making: Are public bodies being reshaped by pandemic?
Lynda Towers, Director of Public Law Morton Fraser LLP
MortonFraserLLP

  • Public bodies and COVID: What has happened?
  • Pressure points, successes and weaknesses
  • Openness and decision making: Could there be long term changes to how public bodies function?

10:50-11:00 Discussion and Q&A
Neil Stevenson, Chief Executive, Scottish Legal Complaints Commission
slcccomplaintsStevensonLaw 

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Duncan MacLennan was great as ever, bringing a very interesting perspective to the challenges (and failings) of housing.

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