Accountability, information and openness in pandemic and beyond
AGENDA
10:00 Chair's opening remarks
Neil Stevenson, Chief Executive, Scottish Legal Complaints Commission
slcccomplaintsStevensonLaw
10:05 Accessing information during COVID and beyond: What have we learned?
Daren Fitzhenry, Scottish Information CommissionerFOIScotland
- The impact of temporary changes to the law and of public body COVID responses
- Material change or substantially the same?
- Issues for the longer term – public information and public trust
10:20 Accountability in hard times: A complaints handling perspective
Rosemary Agnew, Scottish Public Services OmbudsmanSPSO_Ombudsman
- Accountability in public services
- The relationship between public bodies and citizens
- Citizens shaping services through to citizens seeking redress: Sustaining trust
10:35 Openness and decision making: Are public bodies being reshaped by pandemic?
Lynda Towers, Director of Public Law Morton Fraser LLPMortonFraserLLP
- Public bodies and COVID: What has happened?
- Pressure points, successes and weaknesses
- Openness and decision making: Could there be long term changes to how public bodies function?
10:50-11:00 Discussion and Q&A
Neil Stevenson, Chief Executive, Scottish Legal Complaints CommissionslcccomplaintsStevensonLaw
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