MacKay Hannah

The New Consumer Scotland Agency: Investigation is coming


Graham Boyack

Director, Scottish Mediation Network

Graham is responsible for developing the Network’s strategic direction and delivering its plans. He is accountable to the Board and manages the Network staff team.

Prior to joining the Network Graham has worked in a number of third sector organisations. Having no experience in mediation prior to joining the Network, he has now successfully undertaken training in mediation.

Thomas Docherty

Head of Public Affairs (Nations and Regions) Which?


Sarah O'Neill

Director, Sarah O'Neill Consulting

Sarah is an independent legal and consumer policy consultant. She is a non-practising solicitor, with more than 20 years’ experience of working on consumer issues and access to justice. She was formerly Legal Officer at the Scottish Consumer Council and was Director of Policy at Consumer Focus Scotland from 2008-2012. She is a part-time Lecturer in Dispute Resolution within the Consumer Dispute Resolution Centre at Queen Margaret University. She is also a chairperson member of the First-tier Tribunal for Scotland (Housing and Property Chamber).

Sarah holds an MBA and is an accredited mediator. She is currently a member of the Scottish Legal Aid Board. She was a member of the Expert Panel on Redress which advised the Working Group on Consumer and Competition Policy for Scotland.

Jamie Dunne

Senior Solicitor, Government, Regulatory and Competitions Team, Brodies LLP

Jamie joined the firm’s Government, Regulation and Competition team in January 2018 from a prominent international law firm. He has a broad range of experience in public law, regulatory and competition matters, including advising public bodies, regulators and regulated entities on their powers and duties, procurement matters (both contentious and non-contentious) and information law. He also has experience in dawn raids, competition investigations and compliance, mergers and state aid matters, particularly in regulated sectors and private damages actions.

Jamie spent two years on quasi-secondment to a major economic and competition regulator, advising on public law and competition issues, and drafting subordinate legislation and industry guidance.

Jamie is a member of the UK Constitutional Law Association and tutors in public law and EU law at the University of Edinburgh. He is secretary of the Scottish Competition Forum and sits on the competition law policy committee of the Law Society of Scotland.

Dr Sophie Flemig

Director of Public Policy, Scottish Legal Complaints Commission

Dr Sophie Flemig joined Cattanach in 2019 as Chief Executive. Her passion is supporting families holistically and she is particularly excited about Cattanach's work around attachment. Before joining Cattanach, Sophie was guiding legislative reform in her role as Director of Public Policy in the legal sector and working across early years, children's and family services as an impact-driven academic. Sophie has also worked as a management consultant specialising in change management and digitalisation projects, and has advised global Fortune 100 companies and governments across Europe.

Outside of work, Sophie has several public appointments and enjoys spending time with her daughter and husband, doing anything from baking to visiting the rhinos at Edinburgh Zoo.


Sandra Harkness

Chair, Society of Chief Officers of Trading Standards in Scotland (SCOTSS)

Sandra Harkness was appointed Chair of the Society of Chief Officers of Trading Standards in Scotland (SCOTSS) in February 2018, following 2 years as Vice Chair. She is a Trading Standards Manager and Chartered Trading Standards Practitioner with Dumfries and Galloway Council, having worked there since 1991 after graduating with a BSc from Glasgow University. Starting as a Trainee Trading Standards Officer, Sandra obtained the Diploma in Trading Standards after 4 years of intensive on-the-job training. She then completed additional qualifications in Animal Health and Intellectual Property as well as returning to Glasgow University recently to obtain a Masters in Managing Health and Wellbeing. Sandra has gained both an operational and strategic understanding of trading standards, learned how to cope with the challenges of working within a local authority and enjoyed working with a number of partners during some significant changes in the consumer landscape. 


Sheila Scobie

Director, CMA

Sheila Scobie is Director, Nations at the Competition and Markets Authority (CMA), responsible for the CMA outreach and activity for Scotland, Wales, Northern Ireland and the English Regions. As the CMA grows its presence in Scotland, Wales and Northern Ireland, a significant part of Sheila’s role is to manage the expansion of these offices, particularly as each of the Devolved Nations teams look to move to the relevant Government Hubs.

Sheila joined the CMA from a role as Deputy Portfolio Lead in the Scotland Office, managing relationships with Scottish civic society and delivering an engagement programme for UK Government ministers. She has been a civil servant for the past fourteen years, leading policy teams within the Scotland Office, Cabinet Office and Scottish Government. Before this, Sheila had a career in government research institutes in the environmental and defence sciences.

Judith Turner

Legal Counsel & Head of ADR, The Furniture ombudsman and The Dispute Resolution Ombudsman

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. She was previously employed by a City Law firm, practising in Commercial Law. Judith joined the Ombudsman in 2011 and now specialises in Alternative Dispute Resolution (ADR). Since her appointment, she written and presented a wide variety of accredited training courses on Consumer Law and Compliance tailored to the sectors within which the Ombudsman operates. Judith is a regular speaker at industry and ombudsman conferences and events. Judith is the current Chair of the Ombudsman Association Policy Network and serves as a member of the Civil Justice Council’s ADR Liaison Panel. She has written extensively on ADR and consumer issues and the co-author of the due to be published Ombudsman content for Atkins Court Forms.



Amanda Britain

Member for Scotland - Communications Consumer Panel, Chair - Peter Gibson Memorial Fund

Amanda has experience spanning research, public services, and organisational change in Scotland and is passionate about the importance a good secure home makes to people's health, wellbeing and life chances. She currently supports Scotland’s national Technology Enabled Care Programme, is an advisor with Life Changes Trust, and an associate with Healthcare Improvement Scotland.

In 2012, she joined the Board of the Chartered Institute of Housing in Scotland, and in 2016 was elected Chair. She is Vice Chair of Iriss, a charitable company that aims to build the capacity and capability of the social services workforce in Scotland and a member of Alzheimer Scotland’s Human Rights and Public Policy Committee.

She has a strong interest in consumer issues - and chaired the Peter Gibson Memorial Fund, which in September 2016 published Championing Consumers, a history of consumer advocacy in Scotland 1974-2014. 

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Great to see gender balance on the panels and speaker list.

Empowering and Protecting Scottish Consumers