MacKay Hannah

2nd Annual Scottish Passenger and Public Transport Conference: Disruptive technology and demanding times


Mary Docherty

Head of Smart & Integrated Ticketing & Lead on MaaS - Transport Scotland

Mary Docherty is Transport Scotland’s Smart and Integrated Ticketing Programme Manager. She has held this role for around 2 years and is responsible for delivering the Scottish Ministerial Vision for smart and integrated ticketing and payment across Scotland’s public transport network. This involves close working with all major Transport Operators, Industry Bodies, Regional Transport Partnerships and Local Authorities.

An accountant by profession Mary has worked within the private sector prior to a joining the public sector where she has worked for Scottish Enterprise and The Department for International Development before joining Transport Scotland in 2013. Her initial role within Transport Scotland was Senior Finance Business Partner supporting key directorates including: Rail, Major Trunk Roads Infrastructure Projects and Trunk Roads and Bus Operations. Mary worked on the financial evaluations of the ScotRail and Caledonian Sleeper Franchises and has provided financial support to projects including Forth Replacement Crossing, M8M73M74 Extension, A9 and A96 Dualling Programmes.

George Lowder MBE

Chief Executive, Transport for Edinburgh

George Lowder MBE – Chief Executive, Transport for Edinburgh

George took up the post of Chief Executive of Transport for Edinburgh (TfE) in January 2016, where he is responsible for the delivery and development of an integrated transport network for the Edinburgh City Region. TfE is the parent company of Lothian Buses and Edinburgh Trams. In 2017 The TfE Group carried over 125 million passengers, with revenue of £167M, making £12M profit, returning £6.6M in dividends to its Local Authority owners and investing some £17M in new fleet and equipment. Since George took up the post TfE has: developed and secured unanimous support for a 5-year Strategy for Delivery 2017 – 2022, taken tram advertising “in house” and launched an innovative £4.5M cycle hire scheme for The City, with no CAPEX or OPEX. Current and future TfE projects include; support to the development of the tram network, taking tram to Newhaven, expanding the cycle hire scheme, Wayfinding, Park and Rides and a Driver Safety Innovation Challenge.

Prior to his appointment with TfE, George served in Defence for some 35 years. He was commissioned into The Royal Scots, The Edinburgh Regiment, in 1981, having attended school in Edinburgh. On commissioning he studied Scots Law at Aberdeen University, graduating in 1986. He gained a Masters’ Degree from Cranfield University in 1995 and studied Personnel Management at Strathclyde University in 2002.

In August 2016 George was appointed as The Chair of Scottish Veterans’ Residences and Scottish Veterans’ Housing Association, housing and caring for homeless ex-service and Merchant Naval personnel.

George remains a Trustee of The Royal Regiment of Scotland and Chair of their Finance and Investments Committee. He is Chairman of Trustees and President of The Association of The Royal Scots. He is also a member of the Governing Council and Operating Board of The Edinburgh Chamber of Commerce.

On_LothianBuses EdinburghTrams cyclehire_edi

Jane Williams

Senior Lecturer - Dispute Resolution, Consumer Dispute Resolution Centre - Queen Margaret University

Jane Williams is a Senior Lecturer in dispute resolution at Queen Margaret University in the Consumer Dispute Resolution Centre.  Her current research focuses on consumer experiences of complaint handling in the context of consumer ADR, vulnerable consumers, the impact of being complained about and fairness in complaint handling.

 As a former manager in Trading Standards Jane has direct experience of complaint handling, investigation and enforcement of consumer law.  She is a member of the Chartered Trading Standards Institute and works with them as an examiner and moderator.  She has extensive experience of running short courses for regulators, ombudsman organisations and complaint handers working in both the public and private sector. Jane is a consumer representative on the Scottish Civil Justice Council and a member of their Access to Justice Committee.   

 Jane has undertaken research for the ORR on good practice in complaint handling in sectors with an ombudsman sector.   She also lead the qualitative research and analysis for the Citizens Advice (2017) report on ADR and for BACS (2017) on consumer representation. 


Dave Black

Digital Consultant, Sparck

Dave Black is a leading digital media consultant based in Edinburgh.

In a rapidly changing digital world, Dave specializes in helping organizations to understand the new opportunities that have appeared, to find their own distinctive voices and to talk in new and innovative ways with their audiences.

He has been a professional creative for nearly twenty years and has worked with clients of every size from multi-national oil companies to new startups. Dave finds being a designer very exciting and likes to work with companies who are open to change and who want to nurture deep relationships with their customers through experience and service design.


Niels Kaae

Senior Business Developer, GreenMobility

Niels Kaae, GreenMoblity
Niels Kaae aims to turn GreenMobility into the preferred sharing mobility partner for local operators. He leverages his 10 years of successfully changing ground transport, from radically increasing digital bookings at Taxa 4x35, to building global platforms for supply and demand of taxis and PHV fleets at G7 and Karhoo. An avid cyclist, and demanding user of shared and public transport, Niels has deliberately given up his private car ownership to live the green way.

We are the vanguard of the green shared mobility of the future, providing cities with clean air, less noise, and more space. Our on-demand services offer our users full flexibility between public and private transportation, converting fixed costs to variable costs. Sharing 100% electric cars and rides on a free-float basis will ease commuting and free up time for a wealthier and healthier tomorrow. We are live in Copenhagen and Oslo, and are now looking to expand across the UK and Europe through local partnerships.

Ellie Grebenik

Senior Programme Manager - Scottish Transport, Energy Saving Trust Scotland

Ellie Manages the delivery of EST Scotland's transport workplan consisting of 15 individual projects and management of the wider team of 12.

This delivers a programme of activity aimed at enabling Scotland to reach the Scottish Government's 2032 target through a mixture of education, infrastructure, financial incentives and private and public sector engagement.


Simon Tricker

Co-Founder and CDO, Urban Tide

Simon is Co-Founder & Smart Cities Consultant at Urban Tide. Urban Tide supports cities to become smarter by unlocking data. 

Simon led the Design and Engagement team on the £24m Future City Glasgow project. Simon focuses on Product Development, Engaging Communities and leads the global development of Urban Tide. He recently visited India and witnessed their 100 smart cities plans being put into action.

Anna Rothnie

Project Lead, Shyft

Anna is a mobility professional with 7 years experience working in various roles across the transport industry including as Consultant within one of the earliest Mobility as a Service consultancies, as Transport Planner and Consultant within a global engineering firm, and now as Project Lead within an intelligent mobility startup called Shyft Mobility.

Anna’s breadth of experience spans co-designing mobility solutions; understanding travel demand and user needs; creating transport technology solutions that meet the needs of people, businesses and local authorities; and understanding the relationship between transport solutions and the places we live - and our lives within them.

Anna’s primary career goal is to create a more connected and reliable transport network so that people no longer see car use and ownership as a necessity. Anna’s current role fits perfectly with her goal as Shyft Mobility aims to open up more travel options to people by improving accessibility to information on local transport services that are currently invisible to many travellers.

Simon Bottomley-Sanchez

Senior Consultant, Transport Systems Catapult

Simon Bottomley-Sanchez works for the Transport Systems Catapult, a government innovation centre with offices in Glasgow, Milton Keynes and Leeds. The Transport Systems Catapult is one of eleven elite technology and innovation centres established and overseen by the UK’s innovation agency, Innovate UK.

He has worked at the Transport Systems Catapult for two years and has been worked on wide range of highly innovative and cutting edge projects. His work has included providing evidence to the Transport Research Innovation Board, working with SMEs on pilot projects involving new sensor technology, creating new tools to assess smart measures and bringing new whole system modelling tools into the railways. He given talks on projects at both the ITS World Congress and at Modelling World.

A transport planner by profession, before joining the Transport Systems Catapult, Simon worked for Legion a pedestrian modelling tool, the Toronto Pan American Games where he led the wayfinding team, London 2012 and in transport consultancy. Simon has worked on a wide range of transport and event based projects around the world including Spain, Turkey, Qatar, Canada, United Arab Emirates and Australia.

Nigel Cullum

Business Development Manager, ITSO

Nigel Cullum is business development manager of ITSO Ltd., a non-profit distributing membership organisation, which aims to make travelling on public transport throughout the UK seamless and easy by enabling smart ticketing technology.

In his role as business development manager, Nigel manages the demand for ITSO services in mobile and future multi-modal transport ticketing technology solutions.

Before joining ITSO, Nigel was a Client Partner for a leading US digital customer experience digital technology provider. Nigel’s clients included Starbucks, Jaguar Land Rover and Samsonite. Prior to this role, Nigel spent more than eight years as Commercial Director of a leading smart ticketing services company. What has interested Nigel most throughout his career are the changes and challenges presented by market disruptors who understand the demands of customers from a usage rather than technology standpoint.

Nigel has more than 25 years’ experience in senior commercial roles in the secure ID, financial card and transaction processing sectors, working for US, Australian and Middle Eastern companies. He loves to embrace the different cultures, languages and cuisines of the world, and has had the pleasure of experiencing this as part of his career.

Outside of work, Nigel is an avid cricket fan and also enjoys walking, off road cycling and swimming. Nigel takes a keen interest in science, space and nature, particularly wildlife preservation, and keeping cultural environments intact in the face of unrelenting development is very important to him.

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Very good to see several high profile and interesting female speakers.

Eleanor Lane, CMS,
4th Annual Scottish Transport Conference 2017

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