MacKay Hannah

Public Sector Good Governance: Steering your organisation through challenging times


Professor Lorne D Crerar

Chairman, Harper Macleod LLP; Chairman, Highlands and Islands Enterprise


Professor Dame Joan K Stringer DBE

Former Principal & Vice Chancellor, Edinburgh Napier University; Board Member, HESA; Board Member, the National Theatre of Scot

Joan Stringer was appointed Principal and Vice Chancellor of Edinburgh Napier University in January 2003 having previously served as Principal and Vice Patron of Queen Margaret University College, Edinburgh. She retired from her post in July 2013.

She began her career in education in 1980 and was later appointed Head of the School of Public Administration and Law at Robert Gordon University where she was promoted to Assistant Principal (1991)

Professor Stringer has contributed to a number of policy initiatives through external organisations, committees and working groups, which included membership of the Scottish Committee of Dearing.

Professor Stringer is an Honorary Citizen of Shandong – an honour which was conferred in recognition of her achievements in developing international links between the province and Scotland – and was formerly a member of the British Council Scottish Committee.  In September 2008 Professor Stringer was awarded the Yellow River Friendship Award which is the highest level award given to foreign experts in Henan province.

She also served as a Board member of the Interactive University (which formed a bridge between Scotland’s universities and students worldwide who wished to study for internationally recognised qualifications from their home countries) and is a former Council member of the World Association of Co-operative Education (which promotes work-integrated learning worldwide and builds links between education, industry and government).

Her current positions include:

  • Board Member of the Higher Education Statistics Agency
  • Board Member of the National Theatre of Scotland
  • Board Member of the Universities and Colleges Admissions Service

In 2001 Professor Stringer was awarded a CBE for Services to Higher Education and was awarded Hon D Litt from the University of Keele for her contribution to higher education and public service.

In 2009 Professor Stringer was awarded a DBE for services to Local and National Higher Education.

In 2011 Dame Joan received an honorary doctorate from Edinburgh University.

Professor Stringer’s past appointments include Commissioner with the Equal Opportunities Commission for Great Britain (with special responsibility as Commissioner for Scotland, 1995-2001); Member of the Secretary of State’s Consultative Steering Group on the Scottish Parliament; Auditor with the Higher Education Quality Council 1992-1997; and member of the Universities UK (formerly CVCP) Equality Challenge Steering Group.

Jim Martin

Scottish Public Services Ombudsman

Jim Martin was Police Complaints Commissioner for Scotland from the office’s inception in 2007 until he became Scottish Public Services Ombudsman on 1 May 2009.  He was also the Scottish non-executive chairman of Logica and ran a management consultancy.  Jim was General Secretary for the Educational Institute of Scotland from 1987 until 1995 and served as a member of the Scottish Funding Council.

Dr Robert Black CBE

Former Auditor General for Scotland; Member, British Library Board; Public Interest Member, the Council of ICAS

Robert Black stepped down as Auditor General for Scotland at the end of June 2012, a post which he had held since 2000. Dr Black was the first Auditor General for Scotland, appointed by HM The Queen under the Scotland Act which brought into being the Scottish Parliament.

In this role he was the accountable officer, and therefore in effect chief executive, of Audit Scotland. and was responsible for the statutory audit and reporting on all expenditure devolved to the Scottish Parliament, with the exception of expenditure by local authorities, under the Scotland Act 1998.

Between 1995 and 2000, Dr Black was Controller of Audit with the Accounts Commission with responsibility for the external auditing and reporting on all expenditure by local authorities and NHS bodies in Scotland.

Prior to this, he was a local authority chief executive for 10 years, first with Stirling District Council (1985-90) and then with Tayside Regional Council (1990-1995).

His earlier career (1975-1985), was in policy planning and research with Strathclyde Regional Council, Nottinghamshire County Council and Glasgow City Council.

Since his retirement from the post of Auditor General, Dr Black has been appointed to the British Library Board, joined the Court of Edinburgh University as a lay member and become a public interest member on the Council of the Institute of Chartered Accountants of Scotland.

Dr Lindsay Burley CBE

Chair, NHS Education for Scotland; Board Member, Scottish Funding Council; Chair, SAMH

Lindsay worked in the Scottish NHS as a physician and manager for 30 years.  From 1995 to 2003 she was Chief Executive of Borders Health Board.  Since 2003, Lindsay has worked as a partner of Eskhill & Co providing business coaching and mediation services. 

Currently she is Chair of NHS Education for Scotland, Chair of the Scottish Association for Mental Health and a Scottish Funding Council Board member. She was a lay governor of Edinburgh Napier University.

She is a graduate of Edinburgh University, and a Fellow of the Royal College of Physicians of Edinburgh, the Royal College of General Practitioners, and the Royal Society for the encouragement of Arts, Manufactures and Commerce.

In 2011, Lindsay was awarded a CBE for services to the Health Service in Scotland.

Stewart Carruth

Depute Chief Executive, Stirling Council


Fraser McKinlay

Director of Performance Audit and Best Value, Audit Scotland

Fraser McKinlay has been Audit Scotland’s Director of Performance Audit and Best Value since April 2010. As Controller of Audit, he also has statutory responsibility for reporting to the Accounts Commission on matters of public interest in all local authorities in Scotland. Prior to joining Audit Scotland, Fraser’s career was in the private sector as a consultant specialising in change management.

Fraser is passionate about accountability, leadership and improving public services. His responsibilities include overseeing national performance audits across public services in Scotland, reporting on best value audits in councils, working with scrutiny partners to ensure that audit and inspection activity in local government is joined up, proportionate and risk based and responding to issues of concern about public bodies that are raised by members of the public and their elected representatives.

Picture of Ian McKay

Ian McKay

Chair, IOD Scotland; Chairman of the Board of Edinburgh College; Board member at Lothian Buses plc; Owner, Otherhand Ltd

Maureen Batten

Business Risk Consultant

Maureen is an experienced Business Risk Consultant, currently working in a freelance capacity, with a proven track record in developing and delivering risk management solutions across a range of multi-functional businesses, representing both clients and consultants.

A keen advocate of the business benefits of a robust risk management strategy, her approach is practical as well as technical, which assists in raising awareness and engaging buy-in at all levels in the organisations.

Maureen began her career in risk as Insurance Manager at a major utility company where she was responsible for developing and managing insurance and risk financing arrangements, including the establishment of a captive insurance company.

In 1994, she moved into the public sector as Risk Manager to Strathclyde Regional Council, at that time Europe’s largest local authority. An appointment as Risk Manager at South Lanarkshire Council then followed, where she established their Risk and Insurance functions and gained considerable experience in issues surrounding organisational change.

She joined Sector (part of the Capita group) in July 2006 to head up its Business Risk consultancy services, prior to which she spent four years as a Business Risk Consultant (Vice President level) with Marsh UK Ltd, becoming Regional Leader of their Public Sector Practice. Maureen decided to leave Sector in July 2010 to work in an independent capacity and pursue a wide range of consultancy projects.

Duncan Osler

Partner, MacRoberts LLP

Duncan is a Partner with MacRoberts LLP and a government and procurement law specialist with many years of experience. He is accredited by the Law Society of Scotland as a specialist in Public Procurement Law and advises public sector and bidder clients on social value in procurement, intelligent commissioning and community benefits. 

Duncan is a member of the management committee of the (UK-based) Procurement Lawyers Association, Chair of Social Enterprise Scotland (which promotes greater understanding of the potential of social enterprise) and is also a member of the SCDI Executive. 

 "Procurement law specialist Duncan Osler leads the team, and is esteemed for being 'a good procurement lawyer with insight, sound advice and a practical approach'."

Chambers UK

"MacRoberts LLP's competition law practice...also has notable expertise in public procurement through Duncan Osler." [EU & Competition]

"...Duncan Osler's strengths lie in social enterprise, structuring and procurement matters." [Charities]

"MacRoberts 'tailored, first-class team'...headed by Duncan Osler, is commended for its 'excellent service and transparent billing'." [Health]

Ian C Elliott

Programme Director PgCert 'Public Services Governance', Queen Margaret University

An experienced academic Ian has extensive pedagogical and academic leadership experience across four Scottish universities. He has developed three innovative postgraduate programmes in the public services area, has supported leadership development in over 30 organisations and has external examined at four UK universities. He is currently co-director of the Edinburgh MPA programme which is the leading public administration programme in Scotland. This programme includes an innovative workplace learning element which is supported by the Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO). Ian’s research has been published in a number of textbooks and peer-reviewed academic journals. His work has also featured in trade and popular press including The Conversation, Scottish Policy Now, Public Sector Executive and The Scotsman.

The Edinburgh MPA programme is targeted primarily at professionals working in a range of public and Third Sector contexts. The aim of the programme is to enable learners to build on their professional experience by engaging critically with, and reflecting on, key developments in public administration in order to more effectively deliver public service outcomes in a rapidly changing environment.


The programme addresses some of the key challenges facing our public services such as partnership working, governance, effective leadership and responding to change. The QMU MPA offers an excellent student experience and includes an innovative leadership exchange element, working with ACOSVO (the Association of Chief Officers of Scottish Voluntary Organisations), to enable all students to partake in relevant workplace learning within another public service organisation.

Webpage to link to:

 QMUniversity ian_c_elliott

Picture of Hilary Barnard

Hilary Barnard

HBRL Consulting

Hilary Barnard is a founder of HBRL Consulting, a specialist consultancy working with charity, not for profit and professional organisations in the UK, England and internationally.  He and his colleague, Ruth Lesirge, have carried out many governance reviews of charities to help them improve performance as well as comply with legal and regulatory requirements.  Clients have come from diverse sectors including education, armed services, human rights, disability, social and healthcare, housing, environment and animal welfare.  He and Ruth Lesirge have written extensively on governance, leadership and organisational change and development.


Hilary has been a Senior Visiting Fellow at Cass Business School, City University, London, and was a course team member of Managing Public Services programme with Open University Business School.  He was the policy and project management consultant for Children's Workforce Network in England, working closely with Sector Skills Councils, regulators and UK Government Departments.  Prior to becoming a consultant, he was a charity chief executive and a senior manager in local government.  He is a member of the Organisational Development & Innovation Network, and a Fellow of the Chartered Management Institute.

Jessica Crowe

Executive Director, Centre for Public Scrutiny

Jessica Crowe is Executive Director of the Centre for Public Scrutiny, an independent charity founded in 2003 to promote better scrutiny and accountability in decision-making across the public sector.

Prior to joining CfPS in 2006, she was a councillor for eight years in the London Borough of Hackney, where she was Deputy Mayor. In 2010 she became one of three Commissioners appointed by the government to help improve the governance of Doncaster Council and in 2013 she was appointed to the Welsh Government’s Recovery Board for Pembrokeshire.

In 2007-08 she was on the independent Councillors Commission, which investigated the barriers and incentives to becoming an elected councillor. She has also been a school governor and a non-executive director of her local Hospital Trust.

She has extensive experience in elected and lay member training and adult education and has worked as an adviser to a government minister and for various local government organisations. She lives in Hackney with her partner and two children.

Claer Lloyd-Jones

Director, Claer Lloyd-Jones & Associates Limited

Claer Lloyd-Jones & Associates Ltd
"Achieving productive change through Ethics and Good Governance"

A practicing solicitor, Claer’s public sector experience has included roles as Chief Executive of the Tenant Services Authority, City Solicitor at Brighton & Hove Council, and Director of Law and Democratic Services at the London Borough of Hackney.

Claer sits as a part-time Tribunal Judge and as a non-executive Director of both the Paradigm Housing Association and Ravensbourne College boards.

She works with public, private and third sector Boards and Organisations to achieve good ethical governance; increasing productivity, profitability and performance.

Dr Ken Macdonald

ICO Assistant Commissioner for Scotland

Prior to joining the ICO in 2005, Ken spent some 25 years working in the field of economics and related sectors as a higher education lecturer, an economic development consultant and latterly as a local government officer where his role included the management of a consortium of 14 local authorities engaged in European funding programmes. He has also held a number of directorships within the third sector and is currently a board member of Deaf Action, a charity based in the east of Scotland. He has an MA with Honours in Economics from the University of Edinburgh and a PhD from the University of Aberdeen.

Ken was initially appointed to the ICO as Assistant Commissioner for Scotland and his remit was extended to include Northern Ireland in 2010. His main role is to represent the Commissioner in these areas and to promote information rights across all sectors by raising awareness of organisational responsibilities as well as influencing policy developments by working closely with public authorities. Following the retiral of the Assistant Commissioner (Wales) in July 2016, he assumed responsibility for the ICO office in Cardiff as Head of ICO Regions.

Ken is a co-chair of the ICO’s Equality & Diversity Committee and also a member of its Digital and ICT Steering Group.


Sarah Hutchison

Head of Policy and Information, Scottish Information Commissioner

Sarah Hutchison was appointed Head of Policy and Information for the Scottish Information Commissioner in 2003. Her role includes strategic responsibility for publication scheme approvals, media strategy, information resources, research, external relations and promotional work.

Her previous career includes teaching children with learning difficulties, a formative spell with Oxfam in the UK, leading equality policy in Fife Council and supporting the Fife Community Plan.  

Sarah holds an MA from the University of St Andrews and an MBA from Heriot Watt University.

Robin Fallas

Associate, MacRoberts LLP

Robin specialises in advising on public law and procurement and charity law.

He advises a wide range of public sector clients and those engaging with the public sector on all aspects of procurement law (both contentious and non-contentious), corporate structuring and collaborations, contracting and grant matters, public administrative law, governance and state aid.

Robin's background also includes significant experience in advising clients on European law, competition law and regulatory law. [Current areas of interest include procurement aspects of development agreements, public sector collaborations and restructuring and the legal implications of changes to public sector services].

He also advises a large number of charities and third sector clients and those engaging with the third sector in relation to: charity law and regulation (including advising on regulatory investigations), governance, formation and structuring, contracting and community renewables.

Andy Maciver

Director, Message Matters

With nearly 15 years in communications in banking and politics, Andy’s areas of expertise are corporate positioning, reputation management, strategic campaigns and writing.

He also has a background in branding and corporate ID renewal and is a regular contributor to political discussion on TV and radio.

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Hazel Young

Director of Policy and Service Development, Wheatley Group

Hazel is Director of Policy and Service Development at Wheatley Group. The Group’s services include the provision and management of housing, regenerating and sustaining communities and developing support services that help people and communities thrive.

With a housing career spanning 20 years, Hazel has extensive experience of leading staff teams who deliver and develop services for tenants and communities. Prior to taking up her current role, Hazel was an Area Director at Glasgow Housing Association, part of Wheatley Group, with responsibility for delivering customer services to around 15,000 tenants across the south of Glasgow. Hazel’s housing career started in London but she has also worked in the sector in Stirling and in West Lothian.

Yvonne Flynn

Communications Manager, Wheatley Group

Yvonne is Communications Manager at Wheatley Group and leads an award-winning team which delivers communications for staff, stakeholders and customers - both in print and online. The team also provides media and social media services across the Group. Yvonne joined Glasgow Housing Association, part of the Wheatley Group, five years ago after 20 years as a journalist. She worked on the Evening Express and Press and Journal newspapers in Aberdeen in a variety of roles including Assistant Editor and Political Editor, the Daily Record and Sunday Mail and, prior to joining GHA, was Head of News at the Evening Times in Glasgow.

Donald Anderson

Director, PPS Scotland

Prior to setting up the company, Donald worked as Director of the PPS Scotland Office for nine and a half years, as a company with specific expertise in inward investment, government and public service issues. Donald has worked on projects with an investment value more than £4billion in recent years. His work has covered most of Scotland working in 28 of the 32 local authority areas.

Donald was a councillor for over 20 years, working extensively on delivering economic development and investment and was one of the key public sector figures who helped Edinburgh become the strongest city economy in the UK outside London. Donald helped the city’s Festivals to thrive and conceived and created Edinburgh’s Christmas Festival which brings nearly £200million into the city each year. Donald was unashamedly pro-development during his period in office.

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Gillian Thompson OBE

Experienced Non Executive and Trustee and the former Chief Executive of Scotland's Insolvency Service

Deep experience in delivering the policies of the Scottish Government including development of devolved and reserved policies, leading legislative and organisational change, project and programme management, corporate and financial accountability, influencing and negotiation.  Full working knowledge and experience of Scottish political scene. Well regarded reputation for delivering organisational strategy and expertise in working at Board level as chair and member.

Current Activities:

The Judicial Complaints Reviewer
Trustee, Stepchange Debt Charity Scotland
Non Executive Director of Registry Trust Ltd, a London based UK not for profit company providing services for the Ministry of Justice
Scottish Ambassador, Tomorrow’s People, a UK charity which sources work placements for 16-24s from deprived areas
Active interest in shared services in central government public bodies.
Independent Assessor Public Appointments (Justice)
Conference Chairing
Independent assessor during the recent review by the Audit and Risk Management Committee of Scottish Natural Heritage.
Previously: Deputy Chair of English Speaking Union Scotland

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This was an interactive seminar with Q&A and time to share thoughts and ideas. It was a nice mixture of professionals and good to hear from the various agencies. An excellent seminar, well put together and all relevant.

Shirley Wright, Barnardo's,
Delegate at Understanding and Delivering Children's Rights Seminar