MacKay Hannah

A Scottish National Care Service: understanding how care will change (online)


Jackie Baillie MSP

Deputy Leader of Scottish Labour and Health, Social Care and COVID Recovery Spokesperson, Scottish Parliament

Jackie has represented Dumbarton Constituency since 1999 when the Parliament was first created. Prior to this she worked both in the public and voluntary sector most recently as a Community Economic Development Manager for a local authority. 

Following the inception of the Scottish Parliament in 1999, she served as Deputy Minister for Communities under then First Minister Donald Dewar, before being promoted to Social Justice Minister.

After the May 2007 Scottish Parliament elections Jackie returned to Labour’s front benches as Shadow Minister for Parliamentary Business. In 2008 she was appointed to a newly created position as Labour’s Chief of Staff in the Scottish Parliament before becoming Shadow Cabinet Secretary for Health, Wellbeing and Cities Strategy in 2009.

Jackie has also since taken on roles as Shadow Cabinet Secretary for Social Justice, Equalities and Welfare and spokesperson for the Economy, Jobs and Fair Work. She was also the first woman to take on the role of Shadow Cabinet Secretary for Finance.

In 2020, she became Deputy Leader of Scottish Labour and is now Health, Social Care and COVID Recovery spokesperson.

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Karen Hedge

National Director, Scottish Care

Karen’s career in social care began as a paid carer and whilst hugely rewarding, she quickly became motivated by the pressures of the sector. A champion for participation and co-production, she believes in evidencing impact through outcomes for people.

Integration has been a theme of her career, having implemented the single shared assessment in an inner London Borough, and been one of the first people in the UK to have a joint funded NHS and Local Authority post, commissioning in Wiltshire. As Director of Finance, Governance and Compliance at the Prince of Wales Foundation in Washington DC, she held stewardship for a fundraising and grant-making non-profit, reporting directly to Clarence House.

As National Director of Scottish Care, she continues to shape the future of social care. Her portfolio includes reform, integration, commissioning and procurement and nursing in care. She particularly values the Scottish Care Awards where she learns of the successes of the sector and from those who effect change.

When she is not working, the ‘Ayrshire lass’ can be found on the beach with her family, letting the good sea breeze blow away the cobwebs. Her previous voluntary roles include Trustee for Milestones Trust, and Chair of the NCT Bath branch. She is currently on the committee of the Unfunded List, an international not-for-profit which supports unsuccessful fundraisers to meet their next bid, and is a Board member of Learning Network West, supporting social work education.

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Professor Anne Hendry

Senior Associate, IFIC, Director, IFIC Scotland and Deputy Honorary Secretary, British Geriatrics Society

Senior Associate, International Foundation for Integrated Care (IFIC)

Director, IFIC Scotland:

Deputy Honorary Secretary, British Geriatrics Society

Anne chaired the organising committee for ICIC15 in Edinburgh and in 2016 took up a new role as IFICs Senior Associate in Scotland. In 2017 she established an International Centre for Integrated Care, hosted by the University of the West of Scotland, as the home of IFICs collaborating centre in Scotland. Anne chairs an enthusiastic Advisory Board that brings together partners from policy, academia, health, social care, Third sector and independent sectors to oversee four workstreams:

  • Leadership and Education – undergraduate; Masters and accreditable CPD
  • Knowledge Exchange and Translation – international webinars and special interest groups
  • Action Research and Evaluation – with a focus on frailty, dementia and personal outcomes
  • System Coaching – within and beyond Scotland

In her Senior Associate role, Anne supports a wide range of IFIC Academy activities, in particular strategic leadership, system coaching, and international knowledge exchange initiatives. These include support for IFIC summer school and conferences, and coordinating the Integrated Care Matters webinar series and special interest groups on Intermediate Care, Palliative Care, Polypharmacy, and Frailty. IFIC Scotland activities champion coproduction, empowerment and the use of lived experience and personal outcomes to transform the relational aspects of integrated care.

Anne is a geriatrician, stroke physician and clinical lead for Integrated Care with over 30 years’ experience of transforming health and social care in Scotland. She is a Fellow of the Royal College of Physicians (UK), honorary professor at the University of the West of Scotland and holds honorary appointments with the University of Glasgow and the University of Edinburgh’s Global Health Academy. As a graduate of the founding cohort of Delivering the Future, Scotland’s national strategic clinical leadership programme 2005- 2006, she has extensive experience coaching and mentoring leaders from all sectors.

Previous national clinical leadership roles span stroke, Long Term Conditions, Healthcare Quality, Joint Improvement Team, Reshaping Care for Older People, Active and Healthy Ageing, and Multimorbidity. Anne leads a Work Package in the European Joint Action on Frailty, participates in Advisory Boards for a number of European programmes, and provides technical advice for WHO initiatives on integrated care and transformation.

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Fiona McLeod

Senior Associate, Brodies LLP

Fiona has considerable experience in working with public sector clients and is an accredited expert in Housing and Residential Tenancy law. She is also an experienced litigator and appears in courts throughout Scotland in all aspects of civil litigation.

Fiona's clients include central and local government, regulatory bodies, housing associations and private clients. She regularly advises on legislation, statutory interpretation, and powers and duties of public bodies. Fiona prides herself on her clear understanding of the law with the ability to present information in a way that is accessible and understandable to non-lawyers.

Irene Oldfather

Director Strategic Partnerships and Engagement, Health and Social Care Alliance Scotland (the ALLIANCE)

Irene is Director at the ALLIANCE leading on Strategic Partnerships and Engagement. Thematic areas which she manages include, Dementia Carer Voices, Prescription for Excellence, Neurological Conditions, Sensory Impairment, and Transforming Care After Treatment programmes. She is also The ALLIANCE Strategic Lead on the National Conversation, Our Voice initiatives and representative on the Scottish Health Council Committee Board, Scottish Public Service Ombudsman Sounding Board, Healthcare Improvement Scotland Ihub Board, National Dementia Advisory Group and a member of the Scottish Government Mental Health Strategy short term working group, Dementia Forum and Strategy and Implementation Group.

As a Member of the Scottish Parliament, Irene set up and chaired the Cross Party Group on Alzheimer’s and Dementia which drafted and agreed the Charter of Rights for People with Dementia and their Carers.

Irene`s work also extends to Europe where she is currently chair of European Patients’ Academy (EUPATI) UK National Liaison Team (NLT), as well as representing Scotland's third sector on the European Economic and Social Committee (EESC). As an MSP Irene chaired the European and External Relations Committee for most of her 12year term.

She actively campaigns on the rights of older people and was the first ever Member of the Scottish Parliament to be nominated and shortlisted for Dod’s 2009 UK Parliamentary Award for Services to Older People. Irene also recently stood down as Chair of National Dementia Carers Action Network (NDCAN) having served as Chair for four years.

Her recent publications include, Dementia Carer Voices - Rights and the Carer Voice June 2017, Joint Improvement Team Legacy Report 2016, Digital Technology - Giving You Choice and Control November 2014, In Good Faith Building Compassionate Communities July 2013 and PATH to Active Ageing 2012, as well as regular articles in the Scotsman, Herald and Holyrood Magazine.

Irene was educated at Strathclyde University, where she obtained an Honours degree in Politics and a post graduate MSc by Research.

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Maureen O'Neill OBE

Director, Faith in Older People

Maureen O'Neill has worked in the voluntary sector in Scotland for over 40 years in organisations spanning, homelessness, community development, mental health, and older people.  She is currently the Director of Faith in Older People which focusses on the importance of the spiritual dimension to the wellbeing of older people.  She is a board member of Voluntary Health Scotland and the Scottish Partnership on Palliative Care.  She was previously the Director of Age Concern Scotland (now AGE Scotland).

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Laura Wilson MRPharmS

Practice & Policy Lead - Scotland, Royal Pharmaceutical Society

Laura Wilson is the Policy and Practice Lead at the Royal Pharmaceutical Society in Scotland. Laura comes from a community background where she spent 14 years as the manager of a busy pharmacy. With a special interest in addiction and mental health, Laura gained her independent prescribing qualification in psychiatry in 2008. Since then, she has prescribed in various roles, most recently in addiction services, prescribing for patients with opiate addiction. Laura has spent the last 7 years of her career as an Advanced Pharmacist in Addictions. Recently, Laura has been a member of HM inspectorate of Prisons for Scotland and gained experience in education as a teacher practitioner at Strathclyde University. Laura joined the RPS in March 2021 and leads on policy development and professional support for pharmacists in Scotland.


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Thank you so much for everything. The ACES conference is superb. Networking, learning and having fun is all part and parcel of the day - great stuff. I will be promoting this event at every opportunity.

Gail Mair,
Aberdeen City Council