MacKay Hannah

ONLINE 12th Annual Scottish Rail Conference: the future for rail in Scotland

KEYNOTE SPEAKER

Alex Hynes

Managing Director, Scotland’s Railway

Skills and experience

Alex Hynes was appointed Managing Director of Scotland's Railway on 24 June 2019, following two years as Managing Director of the Scotrail Alliance.

Prior to this, Alex was Managing Director of the Northern franchise for three and half years where he successfully delivered their best-ever customer satisfaction scores as well as record levels of employee engagement.

An experienced transport professional, Alex has almost 20 years of industry experience and a proven track record of delivering rail improvement and investment programmes.

Having spent his early career as a consultant for Halcrow Fox, Alex worked with the Office of Rail Regulation before joining the Go-Ahead Group in 2005 as Strategic Planning Manager and, in 2007, as Commercial Director at London Midland, and finally as Managing Director – Rail Development.

Alex is Chair of the Institution of Railway Operators and is a Fellow of the Chartered Institute of Logistics and Transport.

Responsibilities

Alex is the Managing Director of Scotland's Railway, a close working relationship between Abellio ScotRail and Network Rail in Scotland.

Scotland’s Railway covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland. It provides rapid access along busy commuter routes to our 7 cities. It fulfils a variety of travel needs from business and leisure to daily commuter services, including cross border services; it supports rural services and the needs of freight customers alike.

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Helen Wylde

Managing Director, Lumo

Helen is Managing Director of Lumo – the new name for First Group’s London to Edinburgh rail operator.  She was previously Managing Director of East Coast Trains, having been appointed to that role in March 2020.

Prior to that Helen was Chief Commercial and Chief Engagement Officer with former Transport Systems Catapult now Connected Places Catapult.  She was also Managing Director UK & Ireland for Benelux company BringMe. During her career, Helen has specialised in shaping and delivering high-yield transformation, start-up, turnaround and growth strategies in both smaller companies and FTSE 100 players across the Telecommunications, Technology, Financial Services, Retail and Logistics arenas.

Prior to BringMe Helen was Sales & Marketing Director for Parcelforce Worldwide. Helen has also worked as a Non-Executive Director and independent consultant, both in the UK and internationally.

In addition, Helen has worked in a number of senior commercial positions at Lloyds TSB, ADT Tyco, O2 and Vodafone.

In 2019 Helen received the Women Business Leaders Award for Technology and Digital.

LumoTravel

Robert Samson

Senior Stakeholder Manager, Transport Focus

Robert liaises with all levels of Government and transport providers, advocates for the best deal for transport users, and uses our insight to secure improvements for transport users. He joined Transport Focus in 1999, after eighteen years working for British Rail.

Favourite journey: a hark back to childhood days during the summer holidays when we would join a mystery bus tour from Motherwell to some unknown exotic destination. The mystery lasted a few minutes - if the bus turned right it meant Troon or Saltcoats, left it meant Portobello. Happy days!

wee blue twitter birdTransportFocus

Judith Turner

Deputy Chief Ombudsman, Rail Ombudsman and Dispute Resolution Ombudsman

Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. She was previously employed by a City Law firm, practising in Commercial Law. Judith joined the Ombudsman in 2011 and now specialises in Alternative Dispute Resolution (ADR).

In 2018 Judith was instrumental in the establishment and implementation of the Rail Ombudsman. In her role as Deputy Chief Ombudsman of the Rail Ombudsman, Dispute Resolution Ombudsman and the Furniture and Home Improvement Ombudsman, she oversees decisions and recommendations and provides training and insight to the sectors and their stakeholders.

Judith is a regular speaker at industry and ombudsman conferences and events and is the current Chair of the Ombudsman Association Policy Network and serves as a member of the Civil Justice Council’s ADR Liaison Panel. She has written extensively on ADR and consumer issues and the co-author of the published Ombudsman content for Atkins Court Forms. She’s also an active member of the EU Consumer ADR collaboration TravelNet, giving her a wide and varied overview of consumer law and policy.

RailOmbudsmanOmbudsmanTweets

 

 

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I was drawn to this event due to the opportunity to network and the chance for personal development. I found it inspirational with great speakers and interesting topics. A great day overall.

Susan Kellie, University of Strathclyde,
Delegate at ACES 2015

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