MacKay Hannah

Care of Older People in Scotland 2019: 7th Annual Conference


Anna Buchanan

CEO, Life Changes Trust and Conference Chair

Anna has been with the Life Changes Trust since 2014. The Trust is a strategic funder of work in Scotland that benefits people living with dementia and unpaid carers - Prior to joining the Trust, Anna worked as Director for Protection, Scrutiny and Human Rights with the Older People's Commissioner for Wales. Trained as a barrister, she has extensive experience of the law and policy as they relate to older people. Anna oversaw the drafting of A Declaration of the Rights of Older People in Wales and led work to secure better protection from elder abuse. She is very keen to see the UN Principles for Older Persons strengthened to become a UN Convention on the Rights of Older People.


Margaret McKeith

National Lead, House of Care (Scotland), the Alliance

Margaret has had a long and varied career within the health and social care and has had operational and senior management experience in NHS and the third and independent health and social care sectors.

She is currently working with The Health and Social Care Alliance (the ALLIANCE) leading Scotland’s House of Care programme. This ALLIANCE led programme is being delivered in partnership with Year of Care and Scottish Government. The House of Care is a framework that supports General Practice teams and organisations adopt a care and support planning approach for people living with long term conditions.

Prior to this she was the National Lead for the Scottish Care Partners for Integration programme. The overall aim of the programme was to optimise the independent sector's involvement in integration of health and social care and to support service improvement.

In 1998, after 11 years as a Ward Manager within various NHS Medicine for the Elderly Units in Glasgow and Ayrshire, Margaret established The Complete Care Company Ltd. This was recognised as a market leader in the Care at sector and won “Overall Provider of Care” and “Supporting People Provider of the year” in the 2008 Scottish Care Awards. She sold the business in August 2008.

Margaret retains an interest in the care at home sector in her role as Director of Baillieston Community Care.


Peter Knight

Strategic Lead for Integration and Primary Care Information, ISDScotland

Peter is a leading information specialist at Scotland’s health and social care data and information centre ISD. Both there and including spells within the Scottish Government he has enjoyed a varied career, spanning several decades, which has covered many important public health and health and social care themes. During an eight year secondment to the Scottish Government Peter played a key role in the development and monitoring of the programme to reshape the care for older people. Since returning to ISD in 2016 he has focussed on the improvement of data and intelligence that supports better health and social care through integrated working and, more recently, the transformation of primary care.  

Phillip Gillespie

Director of Development and Innovation, Scottish Social Services Council - SSSC

Phillip joined the Scottish Social Services Council (SSSC) in April 2016 as Head of Learning and Development and in June 2018 was appointed as Director of Development and Innovation. This followed 18 years in local government where he held a range of management and frontline posts.

Prior to joining the SSSC Phillip held the post of Assistant Head of Social Services (Adult Care) for Clackmannanshire Council and Stirling Council (shared service). He has a particular interest in work based learning, workforce planning and emerging models of care that support the integration of the Health and Social Services workforce.

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Peter Macleod

Chief Executive, Care Inspectorate

I was appointed chief executive of the Care Inspectorate in December 2018.

I have been privileged to spend over 30 years in the public sector, working to make a difference. I am as passionate about care and support now as I was when I first started out. I am ambitious for social care; I want people in Scotland to experience transformational, world-class care that makes a real and positive difference to their lives.

I graduated from Robert Gordon University in Aberdeen with a degree in social sciences and a qualification in social work and began my career as a social worker in Glasgow in 1987. Since then, I have worked in a range of frontline social work services, with a particular interest in working with children and young people.

I joined Renfrewshire council in 1996 as an area manager, responsible for adult, children’s and criminal justice social work in a busy locality team. In early 2007, I was appointed head of children’s services and criminal justice for social work and the community health partnership. Later that year, I was appointed director of social work. I was honoured to become president of the Association of Directors of Social Work in 2012. In 2015, I became Renfrewshire’s first director of a new children’s services directorate, bringing together children’s social work, education and criminal justice services.

I have a long-held interest in research and innovation and am chair of the Institute for Research and Innovation in Social Services. I have co-chaired national groups looking at outcomes and commissioning in relation to health and care integration. I also sit on the boards of MacMillan Cancer Support TCAT Programme and Scottish Government’s Re-aligning Children’s Services programme.

I was brought up in the Western Isles as a Gaelic speaker. I have volunteered in social care services abroad, including in Tanzania. In my spare time, I enjoy mountains, outdoor swimming and cycling. My family and I climbed Mount Kilimanjaro in 2017.

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Karen Hedge

National Director, Scottish Care

Karen’s career in social care began as a paid carer and whilst hugely rewarding, she quickly became motivated by the pressures of the sector. A champion for participation and co-production, she believes in evidencing impact through outcomes for people.

Integration has been a theme of her career, having implemented the single shared assessment in an inner London Borough, and been one of the first people in the UK to have a joint funded NHS and Local Authority post, commissioning in Wiltshire. As Director of Finance, Governance and Compliance at the Prince of Wales Foundation in Washington DC, she held stewardship for a fundraising and grant-making non-profit, reporting directly to Clarence House.

As National Director of Scottish Care, she continues to shape the future of social care. Her portfolio includes reform, integration, commissioning and procurement and nursing in care. She particularly values the Scottish Care Awards where she learns of the successes of the sector and from those who effect change.

When she is not working, the ‘Ayrshire lass’ can be found on the beach with her family, letting the good sea breeze blow away the cobwebs. Her previous voluntary roles include Trustee for Milestones Trust, and Chair of the NCT Bath branch. She is currently on the committee of the Unfunded List, an international not-for-profit which supports unsuccessful fundraisers to meet their next bid, and is a Board member of Learning Network West, supporting social work education.

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Professor Anne Hendry

Clinical Lead for Integrated Care - Senior Associate, International Foundation for Integrated Care

Senior Associate, International Foundation for Integrated Care (IFIC)

Director, IFIC Scotland:

Deputy Honorary Secretary, British Geriatrics Society

Anne chaired the organising committee for ICIC15 in Edinburgh and in 2016 took up a new role as IFICs Senior Associate in Scotland. In 2017 she established an International Centre for Integrated Care, hosted by the University of the West of Scotland, as the home of IFICs collaborating centre in Scotland. Anne chairs an enthusiastic Advisory Board that brings together partners from policy, academia, health, social care, Third sector and independent sectors to oversee four workstreams:

  • Leadership and Education – undergraduate; Masters and accreditable CPD
  • Knowledge Exchange and Translation – international webinars and special interest groups
  • Action Research and Evaluation – with a focus on frailty, dementia and personal outcomes
  • System Coaching – within and beyond Scotland

In her Senior Associate role, Anne supports a wide range of IFIC Academy activities, in particular strategic leadership, system coaching, and international knowledge exchange initiatives. These include support for IFIC summer school and conferences, and coordinating the Integrated Care Matters webinar series and special interest groups on Intermediate Care, Palliative Care, Polypharmacy, and Frailty. IFIC Scotland activities champion coproduction, empowerment and the use of lived experience and personal outcomes to transform the relational aspects of integrated care.

Anne is a geriatrician, stroke physician and clinical lead for Integrated Care with over 30 years’ experience of transforming health and social care in Scotland. She is a Fellow of the Royal College of Physicians (UK), honorary professor at the University of the West of Scotland and holds honorary appointments with the University of Glasgow and the University of Edinburgh’s Global Health Academy. As a graduate of the founding cohort of Delivering the Future, Scotland’s national strategic clinical leadership programme 2005- 2006, she has extensive experience coaching and mentoring leaders from all sectors.

Previous national clinical leadership roles span stroke, Long Term Conditions, Healthcare Quality, Joint Improvement Team, Reshaping Care for Older People, Active and Healthy Ageing, and Multimorbidity. Anne leads a Work Package in the European Joint Action on Frailty, participates in Advisory Boards for a number of European programmes, and provides technical advice for WHO initiatives on integrated care and transformation.

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Picture of Louise Dunlop

Louise Dunlop

Head of Care Services, Loretto Care / Wheatley Group

For the last 2 years Louise has been Head of Care Services (West) at Loretto Care who are part of the Wheatley Group.
Louise has over 25 years’ experience in working in the health and social care sector and has been part of Loretto’s Leadership Team since 2005.
Having worked across a range of clients groups Louise has a particular focus on improving services associated with homelessness, addiction, children, young people and families.
Louise has substantial experience in the commissioning, contract and development environment working with Local Authorities and Registered Social Landlords across Scotland to transformation services enabling people to make sustainable changes in their lives, most recently in older people services with the implementation of the new Livingwell Model.

Aileen Bryson

Deputy Director for Scotland, Royal Pharmaceutical Society (RPS)

Currently Deputy Director and Practice and Policy Lead for the Royal Pharmaceutical Society (RPS) in Scotland Aileen has had a varied career in many sectors of the profession. After pre- registration training in hospital she became a community pharmacy owner for seventeen years before moving abroad where she had a short spell in industry and clinical trial work. On returning to the UK she worked as a prescribing support pharmacist in England before relocating back to Scotland where she worked as an NHS 24 pharmacy advisor before joining the then regulator RPSGB as a policy lead . She subsequently was the primary care co-ordinator in NHS Lothian before returning to policy in the new professional body, RPS.

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Good quality of speakers who their delegates.

Care of Older People in Scotland 2016