MacKay Hannah

One Public Sector Scotland 2016: Achieving Public Services Excellence

Thu 4th Feb 2016

, Edinburgh Corn Exchange

SUPPORTERS All Supporters

OVERVIEW View Conference Agenda

The One Public Sector Scotland conference will feature a variety of plenary speakers as well as exhibitors and an innovation clinic area running in parallel. It will also facilitate networking between all parts of the Scottish public sector to enable the sharing of best practice and innovation across service delivery areas.

Led by the Deputy First Minister, the core themes are ‘Drivers of Innovation’ and ‘Promoting a Culture of Excellence’ and the day will see delegates from the public, private and third sectors.

In examining the drivers of innovation in the delivery of public services, this conference will explore how the consumer is changing and the impact that has on the demands they make on public services. Those demands also impact on how services are delivered against the reductions in public spending. What skills are now required of public sector workers to meet those demands with limited resources? What are the strategic challenges of public sector transformation? What should public service excellence look like and how should that be delivered?

This conference will examine the opportunities that the public sector has to harness excellence:

  • what are the opportunities for the public sector to enhance service delivery through digital technology?
  • how can public sector consumers help drive services to excellence; or indeed, can they? 
  • how can the public sector break out of silos and embrace cross boundary working?

This conference is an outstanding opportunity for everyone interested in Scotland delivering world class public services.  Join Scotland’s public sector and its partners in discussing how we shape and deliver first class public services for Scotland. 


John Swinney MSP

Deputy First Minister and Cabinet Secretary for Finance, Constitution & Economy, Scottish Government

Dame Sue Bruce DBE

former Chief Executive, City of Edinburgh Council


Peter McColl Head of Policy for Scotland, Nesta

John King Business Development Director, Registers of Scotland

Seth Finegan Chief Executive Officer UK, Informed Solutions

Dr Valerie Carr Creative Director, We are Snook

Douglas McLachlan Senior Associate, Anderson Strathern

Sam Hunt Director, CapGemini

Nathan Goode Director, Aventia Consulting

Professor Stephen Osborne Director of the Centre for Service Excellence, Business School - University of Edinburgh

Robbie Drummond Group Finance Director, David MacBrayne Ltd

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I spend a good proportion of my time talking about innovation, and it's essential there's innovation across all of our public services. One Public Sector Expo is a good illustration of the way we can bring together some thinking about the challenges for public services with practical solutions on display around the Expo.

John Swinney MSP, Cabinet Secretary for Finance, Employment and Sustainable Growth,
Speaking at One Public Sector Scotland Expo 2013

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