MacKay Hannah

The New Consumer Scotland Agency: Investigation is coming


0830-0930 Registration and Refreshments
0930-0935 Chair's Opening Remarks
Graham Boyack, Director, Scottish Mediation
Session One: A New Agency for a New Consumer Environment
0935-0955 Why A Consumer Scotland Agency Now?
Thomas Docherty, Head of Public Affairs (Nations and Regions) Which?
  • The current consumer protection environment
  • Delivering added value and avoiding overlap
  • New Scottish Government powers
  • What does the market place need? 
0955-1015 A Possible Consumer Scotland: Purpose, Powers and Prospectus
Sarah O'Neill, Director, Sarah O'Neill Consulting

  • What functions and powers should Consumer Scotland have?
  • Where should its focus lie?
  • What approach should it take to carrying out its role?
  • How can it influence policy and achieve change?
1015-1035 A legal perspective on the current consumer environment
Jamie Dunne, Senior Solicitor, Government, Regulatory and Competitions, Brodies LLP

1035-1055 Question and Answer Session
1055-1115 Refreshment Break
Session Two: The Strategic Context for Consumer Rights, Advocacy and Policy
1115-1135 Developing Markets and Digital Consumers: What's coming next?
  • Understanding changing patterns of consumer behaviour
  • Complex global marketplaces and the regulatory challenges
  • Digital enforcement, advice and protection in a digital economy?
1135-1155 Knitting Together Regulators, Advisors, Advocates and Enforcers
Sophie Flemig, Director of Public Policy, Scottish Legal Complaints Commission
  • How coherent is the current consumer protection terrain?
  • How can we achieve a joined up strategic and service delivery approach?
  • Is there a premium in Scotland's scale for faster, better consumer protection?
1155-1215 From the grass roots upwards – the local Trading Standards perspective
Sandra Harkness, Chair, Society of Chief Officers of Trading Standards in Scotland (SCOTSS)
  • Consumer Scotland and developing a body of Scottish consumer policy that gets the most out of local trading standards services
  • Making the connections and building new ones
  • Capturing enforcement, complaint and local knowledge to deliver prevention 
  • The importance of consumer advice services inthe role of enforcement
1215-1235 Question and Answer Session
1235-1325 Lunch 
1325-1330 Chair's Welcome Back
Session Three: Achieving Coherent Consumer Protection - Building on what works
1330-1350 Collaboration Between Organisations and Across Jurisdictions
Sheila Scobie, Director Scotland, CMA
  • Getting from a jigsaw of services to a joined up picture for consumers
  • Dovetailing with UK agencies on UK markets in Scotland
  • Consumer Scotland and 'influencing' - Driving change with soft power
1350-1410 Investigation Issues and Markets: What's first?
Judith Turner, Legal Counsel & Head of ADR, The Furniture Ombudsman and The Dispute Resolution Ombudsman
  • Ombudsman perspective of the Furniture and Home Improvement sectors in assisting addressing systemic issues
  • The interplay between regulatory issues and individual consumer concerns
  • Learning from case studies
1410-1430 What Should An Effective and Balanced Consumer Protection Environment Look Like?
Amanda Britain, Director - ABL, Member for Scotland - Communications Consumer Panel, Vice Chair - Iriss, Chair - Peter Gibson Memorial Fund and Past Chair - Chartered Institute of Housing Scotland
  • Learning from the past: The 'Championing Consumers' report and the Scottish Consumer Council
  • Using consumer interests and experiences to drive a new approach
  • Achieving balance in a new system
1430-1450 Question and Answer Session
1450 Chair's Closing Remarks

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Great to see gender balance on the panels and speaker list.

Empowering and Protecting Scottish Consumers