The New Consumer Scotland Agency: Investigation is coming
|0830-0930||Registration and Refreshments|
|0930-0935||Chair's Opening Remarks
Graham Boyack, Director, Scottish Mediation
|Session One: A New Agency for a New Consumer Environment|
|0935-0955||Why A Consumer Scotland Agency Now?
Thomas Docherty, Head of Public Affairs (Nations and Regions) Which?
|0955-1015||A Possible Consumer Scotland: Purpose, Powers and Prospectus
Sarah O'Neill, Director, Sarah O'Neill Consulting
|1015-1035||A legal perspective on the current consumer environment
Jamie Dunne, Senior Solicitor, Government, Regulatory and Competitions, Brodies LLP
|1035-1055||Question and Answer Session|
|Session Two: The Strategic Context for Consumer Rights, Advocacy and Policy|
|1115-1135||Developing Markets and Digital Consumers: What's coming next?
|1135-1155||Knitting Together Regulators, Advisors, Advocates and Enforcers
Sophie Flemig, Director of Public Policy, Scottish Legal Complaints Commission
|1155-1215||From the grass roots upwards – the local Trading Standards perspective
Sandra Harkness, Chair, Society of Chief Officers of Trading Standards in Scotland (SCOTSS)
|1215-1235||Question and Answer Session|
|1325-1330||Chair's Welcome Back|
|Session Three: Achieving Coherent Consumer Protection - Building on what works|
|1330-1350||Collaboration Between Organisations and Across Jurisdictions
Sheila Scobie, Director Scotland, CMA
|1350-1410||Investigation Issues and Markets: What's first?
Judith Turner, Legal Counsel & Head of ADR, The Furniture Ombudsman and The Dispute Resolution Ombudsman
|1410-1430||What Should An Effective and Balanced Consumer Protection Environment Look Like?
Amanda Britain, Director - ABL, Member for Scotland - Communications Consumer Panel, Vice Chair - Iriss, Chair - Peter Gibson Memorial Fund and Past Chair - Chartered Institute of Housing Scotland
|1430-1450||Question and Answer Session|
|1450||Chair's Closing Remarks
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Great to see gender balance on the panels and speaker list.