MacKay Hannah

Public Sector Good Governance: Steering your organisation through challenging times


0815-0900 Registration and refreshments
0900-0905 Chair's opening remarks
Professor Richard Kerley, Professor of Management at Queen Margaret University; SRK Consultancy; Editor, Scottish Policy Now
Keynote Session: Good Governance – Setting the scene
0905-0930 Why so important now? The policy context
Dr Robert Black CBE, Former Auditor General for Scotland; Member, British Library Board; Public Interest Member, the Council of ICAS
0930-0955 Good governance – what is it, what does it look like?
Professor Lorne Crerar, Chairman, Harper MacLeod; Chairman, Highlands and Islands Enterprise
0955-1000 Question and Answer Session
1000-1015 Morning Refreshments
1015-1035 That vision thing. Success = Vision + Strategy X Leadership
Professor Dame Joan K Stringer DBE, Former Principal & Vice Chancellor, Edinburgh Napier University; Board Member, HESA; Board Member, the National Theatre of Scotland
1035-1055 Governance and Leadership: delivering change, achieving success
Stewart Carruth, Depute Chief Executive, Stirling Council
1055-1115 Being a governor: the importance of understanding your role and developing good relationships
Dr Lindsay Burley CBE, Chair of NHS Education for Scotland; Board Member, Scottish Funding Council; Chair of the Scottish Association for Mental Health
1115-1135 When things go wrong: valuing complaints, valuing good governance
Jim Martin, Scottish Public Services Ombudsman
1135-1150 Panel Question and Answer Session 
1150-1205 Tea, coffee and split into two plenary streams
Parallel plenary streams
1205-1315 1) Stakeholder engagement

"Getting your message across: communicating and engaging effectively with external stakeholders"
Andy Maciver, Director, Message Matters

"Governance and stakeholder engagement - a personal reflection"
Donald Anderson, Director, PPS Scotland
1205-1315 2) Risk management

"Going beyond ‘ticking the risk box’: how to get real benefits from your management of risk"
Maureen Batten, Business Risk Consultant

"Improving information management through good governance"
Ken Macdonald, ICO Assistant Commissioner for Scotland & Sarah Hutchison, Head of Policy and Information, Scottish Information Commissioner
1315-1400 Lunch 
Parallel plenary streams
1400-1515 3) Staff engagement

  • Setting the tone: achieving cultural change and establishing organisation-wide strategies
  • Employee empowerment
  • How to respond to challenging issues (internally)

Hazel Young, Director of Policy and Service Development, Wheatley Group and Yvonne Flynn, Communications Manager, Wheatley Group
1400-1515 4) Boards
Chaired by Gillian Thompson OBE, Experience Non Executive and Trustee

"Enabling Board Performance – measuring effectiveness, the role of the Chair and decision making"
Hilary Barnard, HBRL Consulting

"Building effective relationships and understanding Exec vs Non-Exec roles"
Ian McKay, Chairman, IOD Scotland
Parallel plenary streams 
1515-1630 5) Internal audit and reporting

"The value of internal audit and good reporting"
Fraser McKinlay, Director of Performance Audit and Best Value, Audit Scotland

"Ethical governance audit: ensuring it is delivering for your organisation"
Jessica Crowe Executive Director, Centre for Public Scrutiny & Claer Lloyd-Jones Director, Claer Lloyd-Jones & Associates Limited
1515-1630 6) Partnerships and mergers

"Adapt or die: public services governance in uncertain times"
Dr Ian Elliott, Programme Leader PgCert ‘Public Services Governance’, Queen Margaret University

"Governance and public service reform
  • When two (or more) become one: maintaining effective governance in a merger
  • When “It wasn’t me” isn’t good enough – governance arrangements with third parties"
Duncan Osler, Partner, MacRoberts LLP & Robin Fallas, Associate, MacRoberts LLP
1630 Conference close


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I enjoyed the opportunity to promote work and make links with others. It was an interesting mix of speakers and content.

5th Annual Care of Older People in Scotland Conference, November 2017