MacKay Hannah

ONLINE CONFERENCE Making Scotland's public services fit for post-pandemic purpose: getting from safety nets to prevention and wellbeing

AGENDA

09:25 Chair's Opening Remarks
Lynn Bradley, Board Member, Revenue Scotland; and Lecturer in Public Sector Finance, Adam Smith Business School, University of Glasgow
RevenueScotland UofGAsbs

Session 1: What is the purpose of public services in the 2020s?

09:30 Keynote Speaker
Speaker

09:50 Questions and discussion

10:00 Delivering Beyond Christie - The challenge for public services
Professor James Mitchell, Professor of Public Policy, University of Edinburgh
EdinburghUni ProfJMitchell

  • The new terrain for public services
  • Beyond Christie – How and why we need to go further
  • Setting radical new ambitions

10:15 Would we start here? Rethinking public services
Speaker

  • The public services we have inherited
  • Public services as though they were shaped for new and future demand
  • What should public bodies be doing first?

10:30 Questions and discussion

10:40 Comfort Break

Session 2: Drivers of the future - Funding, demand and leadership

10:55 The role of leadership beyond pandemic
Speaker

  • What has pandemic taught us about public sector leadership?
  • Leadership from the top or at every level?
  • Using leadership to be agile in reshaping services

11:10 Building on our strengths after pandemic
Speaker

  • Trends and evidence – Where are we strong, where are we weak?
  • What have we learned from the last 18 months?
  • What are the best pathways to improvement?

11:25 Delivering services that work for people
Speaker

  • Prevention, the gold standard
  • Why holistic joined-up services really matter
  • Investing in success: protecting and pooling budgets and decision making

11:40 Questions and discussion

11:55 Comfort Break

Session 3: Shaping a fit for purpose public sector - Structures, services and consumers

12:10 How are services changing, what should we aim for?
Dr Stephen Moir, Executive Director of Resources, City of Edinburgh Council
EdinburghCC SSMoir

  • The recent journey of public services
  • Thinking about what should come next
  • What should and does success look like?

12:25 What are citizens and consumers saying they want and value?
Speaker

  • When public services go wrong – what can we learn?
  • What keeps consumers of public services content?
  • Hearing from the unhappy and turning complaint into improvement

12:40 External pressures and the demands reshaping public bodies and services
Speaker

  • The external pressures driving public services
  • Impact upon budgets and service quality
  • How bodies are reacting to unplanned demand and unexpected hazard

12:55 Questions and discussion

13:10 Chair's Closing Remarks
Lynn Bradley, Board Member, Revenue Scotland; and Lecturer in Public Sector Finance, Adam Smith Business School, University of Glasgow
RevenueScotland UofGAsbs

 

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I was drawn to this briefing because I have been before. As always a useful and interesting event.

Ben Forsyth,
Fraser of Allander Scotland's Budget Briefing, 26 September 2017

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