- Complaints Handling, Patient Feedback and Public Involvement: the new NHS management challenge

A one day conference on Thursday 11th September 2008 Hilton Grosvenor Hotel, Edinburgh

Keynote Speaker: Ian McKee MSP, Parliamentary Liaison Officer to the Cabinet Secretary for Health and Wellbeing of the Scottish Government

With government currently reviewing the Complaints Procedure and with the patient perspective now a key plank of policy making, this conference provides an opportunity for NHS professionals and service providers to reflect upon their own practice regarding complaints handling, patient feedback and public involvement. It will examine good practice relating to organisational management, information management for the monitopring and measuring of performance, conflict resolution and deadling with legal challenges.

An essential conference for NHS managers and professionals to help understand and meet the challenges ahead.

Featuring contributions from:

Kaliani Lyle, Chief Executive Officer, Citizens Advice Scotland

Roy Lilley, Health Policy Analyst, broadcaster and author of 'Dealing with Difficult People'. Twice voted 'Top UK Speaker' in the Partnerships for Healthcare speaker survey

Richard Walter, Chair, NHS Complaints Personnel Association Scotland

Sue Kinsey, Chair, P3 Group, Royal College of General Practitioners Scotland

Laura Donald, Partner, Dispute Resolution, Dundas & Wilson

Supported by:

Nhs Cas logo

Reduced Rate - £210.00 + VAT
registered charities with income less than £1M, third sector organisations, academics and community organisations
Supported Rate - £115.00 + VAT
registered charities with income less than £1M, third sector organisations, academics and community organisations
Conference Papers Only - £75.00 + VAT

Special Rate - £225.00 + VAT
NHS organisations and bodies