MacKay Hannah

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Care Inspectorate Publishes Report on Complaints about Care

The Care Inspectorate yesterday published its report examining trends in complaints received about care services in the past three years, 2014/15 and 2016/17.

Whilst most people in Scotland experience high-quality care, investigating complaints can help improve things when they aren’t good enough.  The report demonstrates that the number of complaints about care services in Scotland has decreased and the overall quality of social care generally has remained high.

The most common area of complaint was about people's general health and welfare or a specific healthcare concern, followed by concerns about staff and communications.

The full Care Inspectorate article can be found here and the report itself here

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The role of the PA is in a state of flux and evolution. For the first time in their history, Assistants are starting to get the recognition that they deserve as strategic business partners and not just as a support mechanism. That's why events like ACES are so important. They celebrate and recognise the role and its importance while encouraging Assistants to take control of their personal development, and drive their own career agendas.

Lucy Brazier, CEO, Executive Secretary Magazine,

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