MacKay Hannah

The Role of Regulators in Scotland: Delivering Effective Accountability and Scrutiny for Public Services, Markets and Consumers


0830-0930 Registration and Refreshments
0930-0935 Chair's Opening Remarks
Session One: Regulation, Audit and Good Corporate Governance
0935-0955 Keynote Address - Delivering Better Regulation
0955-1010 Question and Answer Session
1010-1030 Auditing Public Services and Promoting Best Value
  • The public finance context 
  • Using audit to drive better performance
  • Sharing best practice and contonuous improvement
1030-1050 The Role Of Good Governance
  • Acting in the public interest
  • Leadership and the importance of clear roles and responsibilities
  • Financial management, ethics and openness
1050-1110 Question and Answer Session
1110-1130 Refreshment Break
Session Two: Data, Technology and Information The Drivers of Regulatory Danger
1130-1150 Accountability, Regulation and GDPR
  • Understanding what GDPR really requires
  • Dos and don'ts in data management and use
  • Who can be contacted, when and how?
1150-1210 The Impact of Technology On Regulation and Accountability
  • How technology is transforming what is regulated and what is accountable
  • Using new technology for stronger compliance
  • Disruptive technology, the empowerment of consumers and the rise of transparency
1210-1230 Information, Rights and Regulation
  • What does Freedom of Information (FOI) best practice look like in 2019?
  • What do recent FOI developments tell us?
  • The role of information access in driving improvement in governance and service delivery
1230-1250 Question and Answer Session
1250-1350 Lunch 
1350-1355 Chair's Welcome Back
Session Three: Where Regulation Stands and What's Next
1355-1415 A Regulator's Perspective
Peter Macleod, Chief Executive, Care Inspectorate
CareInspect CIPeterMacleod
  • How the remit of a regulator drives its interaction with those it regulates
  • What a culture of engagement with improvement looks like
  • What the regulator sees in organisations keen to embrace regulation to improve service
1415-1435 The Open Government Action Plan 2018-20: Improving Access to Accountability of Public Services
Saskia Kearns, Senior Policy Advisor - Consumer Policy & Interventions Team, Consumer & Competition Policy Unit, Scottish Government
  • The Open Government Action Plan - implications for public services accountability
  • Meeting challenges people face in seeking redress, raising complaints and engaging meaningfully with scrutiny and regulatory bodies
  • Understanding “accountability” as a process of continuous improvement and learning
  • Timetablle for pilot proposals
1435-1455 The Regulatory Reform Act Five Years On And Wider Regulatory Drivers
  • Has the Act delivered more consistent and proportionate regulation?
  • Relationship to the Scottish Regulators' Strategic Code of Practice
  • How will the role of the new Consumer Scotland Agency impact upon regulators and regulation
1455-1515 Question and Answer Session
1515-1520 Chair's Closing Remarks

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Well organised and great speakers.

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